About Us » Frequently Asked Questions
This document
has been designed to help answer some of the more frequently asked questions that
are asked at the Credit Union regarding the usage of our Website, MyCU@Home and Telephone Teller.
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Website Questions
Q. Why does the Website
load so slowly?
A. In a recent survey we discovered that 60% of our
members had high speed access to the internet. When developing our website we had
to consider the prevalent speed that would be utilized by the majority of our members.
We believe that we can best deliver our message in a format designed for higher connection
speeds.
If you are utilizing a dial-up connection, our website will load slowly.
Q. Can I find links to MyCU@Home, Pay@Home and e-Statements on this website?
A. The links to our Home Banking site (MyCU@Home)can be found in the upper left hand corner of this web page. The links to Bill Pay (Pay@Home) and e-statements can be found within the home banking (MyCU@Home) site.
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MyCU@Home Questions
Q. Is the Credit Union's home banking and bill pay sites secure?
A.
At SageLink Credit Union, the privacy and security of member information is a top priority.
We have taken every step to ensure the safety and security of your private information.
Our technology is state of the art and our internal procedures and methods are focused on
security.
Q.
I've forgotton my password. What should I do?
A.
If you fail to enter your password correctly in 5 attempts, our system will lock you out.
This is a security precaution. You can obtain your password by contacting our Member Support Group at 800-936-1077.
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Telephone Teller Questions
Q. Is there an option available where I can reach a live human being from Telephone Teller?
A. There is no option available to dail in to one of our employees directly from Telephone Teller.
If you are not able to obtain the information that you want from the Telephone Teller system,
feel free to call the Credit Union direct. Please note that we do have a toll-free number for members who
are out of the local dialing area (800-292-2196).
